1. Nature of Service
Demirtaş Health operates solely as a medical travel coordination and intermediary service.
All medical decisions, treatments, procedures, and results are the responsibility of the licensed healthcare provider.
Demirtaş Health does not diagnose, treat, make medical guarantees, or provide medical advice.
2. Client Information Responsibility
The Client agrees to provide accurate medical and personal information.
Any cancellation or additional cost arising from undisclosed conditions or misinformation is the Client’s responsibility.
3. Deposit Policy
A booking deposit is required to secure planning, surgeon availability, hospital reservation and logistics.
The deposit is strictly non-refundable under all circumstances, unless Demirtaş Health cancels the service.
The deposit does not expire and will remain valid indefinitely for the same Client.
4. Rescheduling
The Client may request to reschedule at any time, subject to availability.
The deposit will be carried forward with no penalty and no expiration.
Any additional travel, hotel, or transfer costs related to rescheduling are the responsibility of the Client.
5. Cancellation & Refund
If the Client cancels, changes their mind, or does not attend, the deposit is forfeited and no refund will be issued.
If the Client is deemed medically unsuitable before travel, and an official medical report is provided, the deposit will be carried forward and used for a future date; however, any documented planning, coordination or third-party costs already incurred will be deducted.
If the Client cancels on the day of surgery, the deposit will be used to cover administrative, planning and operational costs, including any services already provided.
If the surgeon or clinic cancels on the day of surgery, the Client is entitled to either a full refund or a free rescheduled date.
If Demirtaş Health cancels the booking for operational reasons not related to the Client, the Client is entitled to a full refund.
6. Travel & Personal Responsibility
Demirtaş Health is not responsible for flight delays, cancellations, visa issues, hotel errors, missed appointments due to travel, or lost personal belongings.
7. Non-Bypass Clause
The Client agrees not to bypass Demirtaş Health and communicate directly with the clinic, doctor, hospital or providers introduced by Demirtaş Health.
Legal and financial rights are reserved in case of breach.
8. Communication & Reputation
The Client agrees to first contact Demirtaş Health regarding any issue before posting public feedback or content online.
False, misleading or defamatory posts may result in legal action.
9. Governing Law
This agreement is governed by Turkish law.
Istanbul Courts and Enforcement Offices have exclusive jurisdiction.