Demirtas Health is committed to protecting your personal data in compliance with applicable data protection laws, including GDPR and Turkish KVKK regulations.
This policy covers all personal information processed during our medical tourism coordination services.
⸻

1.⁠ ⁠Data We Collect

We may collect:
  • Identity information (name, surname, passport/ID)
  • Contact details (phone, email, address, emergency contact)
  • Medical data (medical history, reports, images)
  • Travel information (flights, hotel, transfers)
  • Payment/transaction information
  • Communication records (WhatsApp, email, agreements)
Payment card data is not stored by Demirtas Health; collected via secure payment systems only.
⸻

2.⁠ ⁠Purpose of Processing

Your data is processed for:
  • Medical tourism coordination services
  • Physician/hospital assessment and booking
  • Travel and accommodation arrangements
  • Communication and support
  • Legal and regulatory compliance
  • Payment and invoicing
Medical data is processed only with your explicit consent.
⸻

3.⁠ ⁠Data Sharing

Personal data may be shared only when necessary to provide services:
  • Licensed clinics, hospitals, physicians
  • Accommodation and transfer providers
  • Banks and payment processors
  • Legal authorities when required by law
Your data will never be sold or used for marketing by third-parties.
⸻

4.⁠ ⁠International Data Transfer

If you reside abroad, your data may be transferred internationally with your consent (e.g. via WhatsApp, email).
⸻

5.⁠ ⁠Data Retention

  • Medical & contractual data: 10 years
  • Financial records: 10 years
  • Communication records: 2 years
After the retention period, data is securely deleted or anonymized.
⸻

6.⁠ ⁠Your Rights

You have the right to:
  • Access your data
  • Request correction or deletion
  • Withdraw consent
  • Request information on data recipients
Contact:
📞 +90 …
📍 Address: …
⸻

7.⁠ ⁠Security Measures

  • Encrypted data systems
  • SSL secure communication
  • Access restricted to authorized staff
  • Secure IT infrastructure
⸻

8.⁠ ⁠Acceptance

By using our services and submitting personal data, you agree to this Privacy Policy.